Contact

Thank you for contacting Survive & Thrive USA™. We are committed to providing high-quality emergency preparedness products and dependable customer support. Our team works hard to ensure every customer has a smooth ordering experience and receives the assistance they need.

Customer Support

The fastest and most reliable way to reach our support team is by email. Email inquiries are prioritized and allow us to review your order details and provide the most accurate assistance.

Email: customercare@surviveandthriveusa.com

Most email inquiries receive a response within one business day.

Phone Support

For customers who prefer to speak with a real human, limited phone support is available during the hours listed below.

Phone: 313-288-8485
Hours: Monday through Friday
11:30 AM – 3:00 PM Eastern Standard Time

Due to call volume, we recommend email for the quickest response.

Order Assistance

If you are contacting us regarding an order, please include your order number, the name used when placing the order, and a brief description of your request. Providing this information allows our support team to locate your order quickly and resolve your inquiry as efficiently as possible.

Shipping and Delivery Questions

Many shipping questions can be answered by checking your tracking information provided in your order confirmation email. Once an order has been shipped, delivery times are determined by the carrier and may vary depending on location and conditions outside of our control.

Business Inquiries

For wholesale opportunities, partnerships, media inquiries, or other business-related matters, please contact us by email with the subject line “Business Inquiry.”

Our Commitment

At Survive & Thrive USA™, our mission is to help individuals and families stay prepared for emergencies and unexpected situations. We take pride in providing reliable preparedness equipment and responsive customer service.

We appreciate your support and look forward to assisting you.